Building an Enterprise Chatbot: Work with Protected Enterprise Data Using Open Source Frameworks

© Abhishek Singh, Karthik Ramasubramanian, Shrey Shivam  2019

A. Singh et al.Building an Enterprise Chatbothttps://doi.org/10.1007/978-1-4842-5034-1_8

8. Chatbot Integration Mechanism

Abhishek Singh¹ , Karthik Ramasubramanian¹ and Shrey Shivam²

(1)

New Delhi, Delhi, India

(2)

Donegal, Donegal, Ireland

 

In Chapter 6, we designed a simple chatbot framework in Java which we called the IRIS (Intent Recognition and Information Service) framework. We discussed the core components of IRIS, such as how to define intents and how state machine can be implemented for defining state and transitions for building a conversational chatbot. An example use case focused on the insurance domain. In the example, we outlined specific capabilities that IRIS is supposed to ...