Chapter 13

Measuring Effectiveness

Valerie Thomas    Securicon, Lorton, VA, USA

Abstract

Measuring effectiveness of an awareness program can be challenging, especially for those without a risk management background. This chapter covers selecting valuable measurements and creating useable metrics. Proper reporting and presentation of metrics is discussed in detail, as it is critical to gaining understanding and support from senior management.

Keywords

Measurements

Metrics

Metrics program

Charts

Reporting

Measuring Effectiveness

An often forgotten part of an awareness program is a method of tracking progress and measuring impact. These metrics are to be used as a guide for making adjustments to the program and reporting progress to senior ...

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