Measuring Effectiveness
Valerie Thomas Securicon, Lorton, VA, USA
Abstract
Measuring effectiveness of an awareness program can be challenging, especially for those without a risk management background. This chapter covers selecting valuable measurements and creating useable metrics. Proper reporting and presentation of metrics is discussed in detail, as it is critical to gaining understanding and support from senior management.
Keywords
Measurements
Metrics
Metrics program
Charts
Reporting
Measuring Effectiveness
An often forgotten part of an awareness program is a method of tracking progress and measuring impact. These metrics are to be used as a guide for making adjustments to the program and reporting progress to senior ...
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