CHAPTER 5Is It Process or Performance? Both!
“It’s the process, not the people!” Or is it??
WE HAVE ALREADY explained that the power of Engaged Team Performance comes from combining both process and performance excellence. While this might seem to be a fairly easy-to-believe concept, many popular improvement methods have recently focused so much on the process that the performance side got overlooked. We have actually contributed to that misconception as well, through our involvement in writing books like The Six Sigma Way that were successful particularly because process improvement alone actually works. Unfortunately, some very successful process improvement projects have failed to sustain performance over time and have left some possible value ...
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