CHAPTER 6Changing Process: The GPS Story and the Power of Lean Six Sigma
AFTER GIVING BOTH credit and criticism to the Lean Six Sigma process improvement approach, we thought we should dedicate a short discussion to what it is, how to do it, and why it works. We’ll keep it fairly concise, and we’ve focused the discussion on details about the GPS case that reinforce the power of the methodology. We beg the indulgence of those of you who are already familiar with the methods to resist the urge to skip on to the next chapter. Lean Six Sigma is an important part of the ETP approach!
For those of you who want the full how-to version, however, we’d recommend you pick up one of our previous books, The Six Sigma Way by Peter Pande, Robert Neuman, and ...
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