CHAPTER 11Expectations, Rewards, and the Motivation to Excel

UNDERSTANDING GENERATIONAL DIFFERENCES and the ways that people of different ages interact in the workforce can be critical when tailoring the Engaged Team Performance approach for a specific company, team, or situation. We’ll investigate the generations for a few minutes and then look at the factors that really influence success as a member of an engaged team.

The Generations

Many, many words have already been written about the various generations and their divergent and complex needs, and different analysts have even categorized the generations differently. For example in Growing Up Digital, don tapscott identifies the Net generation, which he proposes begins with the tail of gen ...

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