Prologue: The GPS Story

IT ALL STARTED on the back of a napkin.

In 2006, a business leader in the Specialty Benefits Division of the Principal Financial Group®, a large financial services firm, invited me to meet for lunch with a newly hired internal change agent. The business leader, Deb Blackman, was the director of Group Proposal Services (GPS), a sales support team that did quoting and proposals in support of the company’s field distribution offices. I had been consulting for her company for a few years, teaching the typical Lean and Six Sigma process improvement tools and facilitating a couple of larger projects. And the change agent had just joined the company in a strategy director role, coming with strong process improvement credentials ...

Get Building Engaged Team Performance: Align Your Processes and People to Achieve Game-Changing Business Results now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.