Prologue: The GPS Story
IT ALL STARTED on the back of a napkin.
In 2006, a business leader in the Specialty Benefits Division of the Principal Financial Group®, a large financial services firm, invited me to meet for lunch with a newly hired internal change agent. The business leader, Deb Blackman, was the director of Group Proposal Services (GPS), a sales support team that did quoting and proposals in support of the company’s field distribution offices. I had been consulting for her company for a few years, teaching the typical Lean and Six Sigma process improvement tools and facilitating a couple of larger projects. And the change agent had just joined the company in a strategy director role, coming with strong process improvement credentials ...
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