Building High Performance Business Relationships: Rescue, Improve, and Transform Your Most Valuable Assets

Part B: People and Change

Chapter 5: Let's Go Change Model

The Let’s Go change model (Theme 3) mobilises the Bus of Change and the people in it, allowing the journey of relationship rescue, improvement and transformation to take place. The Let’s Go change model (see figure 5.1, overleaf ) is a call to action.

I keep six honest serving-men

(They taught me all I knew);

Their names are What and Why and When

And How and Where and Who.

Rudyard Kipling¹

Managing change is simply the process and journey around bridging the gap between a current state and the desired future state. It implies varying degrees of adjustment, reorganisation, restructure and, often, transformation. The link between change management and 0 to 10 Relationship Management ...