Chapter 7: The 12/12/6 Roadmap Process
While the 12/12/6 roadmap theme sits at the bottom edge of the simplified 0 to 10RM storyboard (figure 1.1 or the right-hand side of the full storyboard on the 0 to 10RM website at <www.0to10rm.com>) it should not be regarded as the end point of a process but rather another milestone on the journey of improvement. The 12/12/6 roadmap is often used to detail the ‘What to do — tactical’ level action plans associated with the Let’s Go change model.
The journey of a thousand miles starts from beneath your feet.
Lao-Tzu1
The 12 motivators, the 12 process steps and the six outcomes provide the framework on which customer and supplier parties are chosen and the relationship developed, managed and improved. ...
