O'Reilly logo

Building High Performance Business Relationships: Rescue, Improve, and Transform Your Most Valuable Assets by Tony Lendrum

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 7: The 12/12/6 Roadmap Process

While the 12/12/6 roadmap theme sits at the bottom edge of the simplified 0 to 10RM storyboard (figure 1.1 or the right-hand side of the full storyboard on the 0 to 10RM website at <www.0to10rm.com>) it should not be regarded as the end point of a process but rather another milestone on the journey of improvement. The 12/12/6 roadmap is often used to detail the ‘What to do — tactical’ level action plans associated with the Let’s Go change model.

The journey of a thousand miles starts from beneath your feet.

Lao-Tzu1

The 12 motivators, the 12 process steps and the six outcomes provide the framework on which customer and supplier parties are chosen and the relationship developed, managed and improved. ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required