Building IBM Enterprise Content Management Solutions From End to End

Implementing the IBM Case Manager use case

In this chapter, we implement the IBM Case Manager use case scenario through the creation of a simple solution. This solution is built within IBM Case Manager and showcases the capabilities of IBM Case Manager 5.2. The solution, Customer Response Management, is a generic yet simple solution that serves as the building block for the final IBM Enterprise Content Management (ECM) solution where other IBM ECM products can integrate into.

This chapter shows how to accomplish the following tasks:

•Create the ...