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Building IBM Enterprise Content Management Solutions From End to End by Mike Prentice, Yuki Makino, Josemina Magdalen, Johnson Liu, Abraruddin Khan, Sven Hapke, Blair Groff, Isuru Fernando, Ben Davies, Wei-Dong Zhu

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Implementing the IBM Case Manager use case
In this chapter, we implement the IBM Case Manager use case scenario through the creation of a simple solution. This solution is built within IBM Case Manager and showcases the capabilities of IBM Case Manager 5.2. The solution, Customer Response Management, is a generic yet simple solution that serves as the building block for the final IBM Enterprise Content Management (ECM) solution where other IBM ECM products can integrate into.
This chapter shows how to accomplish the following tasks:
Create the ...

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