Implementing an IBM Content Manager OnDemand system use case
The use case scenario described in Chapter 2, “Use case scenario” on page 11 illustrates how decisions about how to resolve a case can be taken with less risk by incorporating more information about the customer or person filing a claim or starting a request. This information can come from online systems, such as enterprise resource planning (ERP) systems, or from archives containing current and historic information about transaction performed with a customer.
For this scenario, the ...
Get Building IBM Enterprise Content Management Solutions From End to End now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
