O'Reilly logo

Building IBM Enterprise Content Management Solutions From End to End by Mike Prentice, Yuki Makino, Josemina Magdalen, Johnson Liu, Abraruddin Khan, Sven Hapke, Blair Groff, Isuru Fernando, Ben Davies, Wei-Dong Zhu

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Implementing an IBM Content Classification use case
This chapter describes how IBM Content Classification is used in the IBM Enterprise Content Management (ECM) Customer Response Management solution scenario. IBM Content Classification analyzes the customer comments or complaints, and provides actionable insight that is used within IBM Case Manager tasks.
This chapter describes the following topics:
IBM Content Classification overview
How Content Classification ties into the scenario

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required