Systems with SLAs basically guarantee certain characteristics, such as performance and availability. For cloud-based services, this is a pretty common scenario. Essentially, SLA monitoring is all about monitoring those guaranteed SLAs for the system. SLA monitoring is enforced as a contractual obligation between a service provider and consumer.
It is often defined on the basis of availability, response time, and throughput. Data points required for SLA monitoring can come from performance endpoint monitoring or logging and availability of monitoring parameters. For internal applications, many organizations track the number of incidences raised due to service downtime. The action taken against these incidences' Root Cause Analysis ...
