Chapter 9
Accountable Culture
It is not only what we do, but also what we do not do, for which we are accountable.
—Moliere
Only entropy comes easy.
—Anton Chekhov
What Does It Mean to Be Accountable?
Accountability refers to an obligation or willingness to accept responsibility for one’s actions. When a person accepts responsibility, that person is committed to generating positive results, what some people call “taking ownership.” Sometimes responsibility is obligated by assuming a specific role within an organization. For example, the chief financial officer of a corporation is obligated for knowing about and protecting the financial well-being of the firm. However, lots of work gets done within organizations for which ...
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