All the details of the life and the quirks and the friendships can be laid out for us, but the mystery of the writing will remain. No amount of documentation, however fascinating, can take us there.
—V.S. Naipaul,Nobel Laureate
Chapter 15
Documentation
I am not sure if this is a bug or a documentation error…
—From a message board
That documentation is a critical component of any product or service is unquestionable. From a jet aircraft to a small tube of toothpaste, one comes across all kinds of documentation. We may not read it when we become conversant with the brand or its usage, but we definitely need it when we start something new. We all occasionally read the “nutritional facts” or the ingredients list on a food item that we have ...
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