You Need Quality Resources as Well as Quantity
Overview
Not all resources of a given type are identical: Customers differ in size and profitability, staff differ in experience, and so on. This chapter will show you the following:
- how to assess the quality of your resources
- how resources bring with them potential access to others
- how you can improve resource quality
- how to upgrade the quality of an entire strategic architecture
Assessing the Quality of Resources
Few resources are as uniform as cash: Every dollar bill is the same as all the others. Most resources, however, vary in important ways:
- Customers may be larger or smaller, highly profitable or less so.
- Products may appeal to many customers or few, and satisfy some, many, ...
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