We are building businesses, and successful information systems are a critical component of a successful business. But an information system is not just computers; a successful information system consists of the correct technologies, tools, methodologies, processes, and people. If any of these are missing, the information system is incomplete.
The first step in developing a successful information system is to sit down with the employees of the company and talk about what they do and have them sketch it out on a piece of paper. Not what the formal organization chart or business process charts say they do, but what they really do on a day-to-day basis. This is classic business process management.
Have employees draw ...
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