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Building Successful Information Systems by Michael J. Savoie

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Chapter 6

How Do We Identify the Right Person?

If we have the right data, sent to the right place, at the right time, but it ends up in the hands of the wrong person, what are the chances that we have effective information transfer? In many companies, this happens on a daily basis.

How much of your internal corporate email doesn’t apply to you? Every one of these emails not only wastes your time but also runs the risk of you missing important communication.

Have you ever had someone stop by your office and say, “Oh, by the way, so and so called for you yesterday. I left a note with Bob to give to you. Did you get it?”

Several times a day, I receive phone calls in my office looking for someone other than me. It may be a specific person, ...

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