When I was doing my Ph.D., computers were just coming along, not big computers, but little onesâpersonal computers. As I studied these âPCsâ I realized that they had much greater capabilities than most people understood, especially for the business world. I ended up doing my degree in Operations Management and Information Systems because I wanted to figure out how to integrate this new technology into business processesâwhich led me to the findings discussed in this book.
Over the last 25 years, I have consulted with governments (both domestic and foreign), private companies (from the Fortune 10 to startup companies) and non-profits (both public and private). Much of what is in the book is based on personal experience. Iâm going ...
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