Chapter 3. Business Process Management
Business process management (BPM) is a management discipline that focuses on the design of business processes and continuous improvement of the speed, cost, and quality of business operations. BPM emphasizes the documentation of repeatable business processes as the basis for analysis and improvement. This includes both manual and automated business processes.
Information technology provides the ability to model business processes for more precise specifications and the ability to automate processes for controlled execution. Though not all business processes are automated, the speed, reliability, and discipline of automated processes suggests that most business processes should be automated, if possible. ...
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