Chapter 9

Sense and Respond


An enterprise must, not only, be timely in response to anticipated events, but it must be sensitive and responsive to changes in technology, advances in methods, strategic moves by competitors, market changes, availability of key resources, as well as consequences of social, political, and economic changes. This chapter discusses the capture of events and circumstances, the tracking of responses, and the escalation of responses and business planning. This is supported by discussions of the strategic planning framework, business transformation management, product life-cycle management, supporting organization units, and an IT sense and respond infrastructure.


Sense and respond directory; Analytics; ...

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