Afterword

No magic potion fueled my journey from dead-last runner in eighth grade to competitive college athlete. My progress was incremental, with setbacks due to injury, to overtraining, and to undertraining. But during the course of those nine years, I studied and learned how to train and race better. I became a student of the sport—and of my own body. By the end of my career, I was not just a better athlete, but a smarter athlete.

The organizational journey from mediocre to outstanding—from flabby to fit—is similar. You need to study the way your organizational processes function on the macro level, and how individual jobs are done on the micro level. You’ll have to become a student of your own company so that you can build better processes ...

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