Built on Values: Creating an Enviable Culture that Outperforms the Competition

Chapter 5. LET YOUR EMPLOYEES IMPRESS YOU: Implement a Value-Centered Metrics System

Here's a surprising notion: the vast majority of your employees want to work in a place where people care about customers and each other, are fully engaged, take pride in their work, and feel the obligation to continually improve. In other words, they would prefer that you create what we call a high-spirit culture. They will even help you create it, if you let them know how. But you can't just take out a flip chart and show them steps one, two, and three—or worse, blast an e-mail to everyone. It is only when their rewards are clearly tied to departmental and organizational performance that they are more likely to think and act like owners. Values-centered metrics ...