Built to Change

Chapter 5Developing the Right Information, Measurement, and Decision-Making Processes

Built-to-Change Strategy:Move Business Decision Making Down the Organization

The designing process in the B2Change Model must address three important questions that form the basis of an effective dynamic alignment:

1. What kind of information do you collect, and how do you communicate it?
2. How do you measure individuals, units, and the organization as whole?
3. Who should be involved in making decisions?

Each of these processes needs to be actively coordinated with the organization’s structure and with each other. Like every other feature of a b2change organization, they need to support both organizational effectiveness and change.

Information

The information ...