3
THE INNOVATING PERSPECTIVE
THE SUPPLIER-SIDE VIEW VERSUS THE CUSTOMER-SIDE VIEW
When it comes to innovation, big government doesn’t have the greatest reputation. That applies to almost every US government agency you can think of, from the Post Office to the Department of Education. And it includes the biggest government operation in human history—the US military. The Pentagon spends almost $700 billion a year, and it has historically played a role in some incredibly important innovations, up to and including the development of the technology underlying the internet. Yet when it comes to producing a steady stream of useful, small-scale innovations, the military often falters. For example, the US military, despite its vast resources, struggled ...
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