Skip to Content
Built to Love
book

Built to Love

by Peter Boatwright, Jonathan Cagan
September 2010
Intermediate to advanced
216 pages
5h 2m
English
Berrett-Koehler Publishers
Content preview from Built to Love

CHAPTER 3The High-Emotion Index: Stock Market Gains from Emotion

Product emotions are valued, so products that deliver them should generate additional revenue. The previous chapter concluded that the costs of providing product emotions can be quite low, implying that product emotions can be profitable. In practice, what do we find? Are firms that successfully provide product emotions more profitable than those that do not?

In this chapter we look at the macro level of the firm. In particular we want to find out if those companies that are the best at creating emotion are also the most profitable. The goal is to measure the profitability of emotion, to determine a metric that verifies that emotion pays off for companies that invest in high-emotion ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

Read now

Unlock full access

More than 5,000 organizations count on O’Reilly

AirBnbBlueOriginElectronic ArtsHomeDepotNasdaqRakutenTata Consultancy Services

QuotationMarkO’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.
Julian F.
Head of Cybersecurity
QuotationMarkI wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.
Addison B.
Field Engineer
QuotationMarkI’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.
Amir M.
Data Platform Tech Lead
QuotationMarkI'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Mark W.
Embedded Software Engineer

You might also like

PCs: The Missing Manual

PCs: The Missing Manual

Andy Rathbone, David A. Karp

Publisher Resources

ISBN: 9781605096995