Service Life Cycle Measurements
You can gather data to help show the quality and increase the acceptance of changes, and you can work through measurable requirements that define the desired future state. However, you must not focus only on the production environment.
Implementing a service is rarely a one-time process. The service is deployed and debugged in a development environment before it is put into a test environment. After it has been load tested and certified to be ready, it is deployed into the production environment. In addition to the changes in the lower layers (for instance, operating system changes, patches, or new, upgraded, or expanded hardware), the service often changes (for instance, patches, configuration, and tuning changes ...
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