Case Study Methodology
IT expenditures for both companies have grown over the past years, and through the acquisition, the CIO wants to make significant cost improvements. The CIO also sees increasing pressures of adding new business services at a very rapid pace. He has enlisted Sun Client Services to look into these issues and to produce a road map and implementation plan.
Sun Client Services usually performs a multi-day workshop to help determine business CTQs, KBDs, existing metrics, use cases, and other information that will be useful for the architecture phase.
Business Drivers
With the help of several key staff members from ZYX-WV, Sun Client Services has defined the following KBDs and CTQs:
Reduce cost
Systems are underutilized, where ...
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