Book description
Understand and Solve Your Customers' Real Problems with Agile Business Analysis
To deliver real value, you must understand what your customers truly value, and solve the problems they really need solved. Business analysis can help you do this—and it's as crucial in agile environments now as it always has been. In Business Analysis Agility, leading experts James Robertson and Suzanne Robertson show how to perform business analysis in an agile way: trying new things, adapting to changes and discoveries, staying flexible, and being quick. Drawing on their unsurpassed experience of hundreds of projects and organizations, the Robertsons help you prioritize relentlessly, focus investments on delivering value, and learn in ways that improve your results.
- Uncover the real customer problems hidden behind assumptions and conventional solutions
- Hypothesize potential solutions and quickly test them with safe-to-fail probes
- Understand how people, hardware, software, organizations, and other components come together in an optimal customer experience
- Write stories that help you find solutions that deliver more value to customers and the business
- Think about problems and projects in more agile, nimble, and open-minded ways
The Robertsons' approach to analytical thinking will be valuable to anyone who wants to build better software in agile environments: analysts, developers, team leads, project managers, software architects, and other team members and stakeholders at all levels of experience.
Table of contents
- Cover Page
- Title Page
- Copyright Page
- Contents at a Glance
- Contents
- Foreword
- Preface
- Acknowledgments
- About the Authors
- Contents at a Glance
- Contents
-
1 Agile Business Analysis
- Why Is This “agile”?
- Möbius Strip
- Why Are We Concerned with Business Analysis?
- Bernie’s Books—An Example in Agile Business Analysis
- Analytical Thinking
- Bernie’s Business Goals
- Customer Segments
- Value Proposition
- How Can I Solve the Problem?
- Safe-to-Fail Probes
- Investigate the Solution Space
- Designing the Solution
- Opportunities
- Write and Manage Stories
- agile Business Analysis
- Business Analysis for Traditional or Sequential Projects
- The Changing Emphasis of Business Analysis
- 2 Do You Know What Your Customers Value?
-
3 Are You Solving the Right Problem?
- The Problem
- Are You Solving the Right Problem?
- The Customer’s Needs
- Talking to the Customers
- Uncovering the Essence of the Problem
- Referred Pain
- Disguised Problems
- The Real Scope of the Problem
- Are You Solving the Problem That You Want to Solve?
- Now You Need a Solution
- Options for Solutions
- How Might We?
- Techniques for Generating Ideas
- Personas
- Portraying Your Solutions
- Safe-to-Fail Probes
- Outcome and Impact
- Systems Thinking
- Choosing the Best Option
- Summary
-
4 Investigate the Solution Space
- Why Are We Investigating?
- Defining the Scope of the Solution Space
- Business Events
- Scoping by Business Event
- Finding All the Stakeholders
- Investigating the Business Events
- Using Models for Your Investigation
- Live Modeling
- Business Rules
- Why Don’t I Skip Analysis and Just Write Stories?
- Contextual Inquiries
- Creative Observation
- Consider the Culture
- Summary
- 5 Designing the Business Solution
-
6 Writing the Right Stories
- Business Events
- Writing Stories
- Story Maps
- Functional Stories
- Developing the Map
- Enhancing Your Stories
- Prioritizing the Map
- Kanban
- Minimum Viable Product
- Quality Needs
- Qualities: What Do They Look Like?
- Qualities at the Product Level
- Fit Criteria for Quality Needs
- The Volere Template
- Exceptions and Alternatives
- Stories and Development Cycles
- Summary
-
7 Jack Be Nimble, Jack Be Quick
- Jack Be Nimble
- Wicked Problems and Gordian Knots
- Jack Be Quick
- Jack and Jacqueline Jump over the Candlestick
- Agile Business Analysis and Iterative Development Cycles
- And Jill Came Tumbling After
- Knowledge Artifacts
- Jack Sprat Could Eat No Fat
- Traditional Business Analysis
- The Requirements Document
- They Have Licked the Platter Clean
- Glossary
- Bibliography
- Index
Product information
- Title: Business Analysis Agility: Solve the Real Problem, Deliver Real Value, First Edition
- Author(s):
- Release date: November 2018
- Publisher(s): Addison-Wesley Professional
- ISBN: 9780134847146
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