Business Analysis Agility: Solve the Real Problem, Deliver Real Value, First Edition

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Are You Solving the Right Problem?

• The customer’s needs • The essence of the problem• Disguised problems • The real scope of the problem• How might we solve this problem? • Generating solutions• Safe-to-fail probes • Choosing the best option

The problem is usually the problem. In other words, the problem solvers don’t have enough understanding of the problem to deliver the right solution. Insufficient information is made available, the problem is incorrectly or badly defined, or the real problem is ignored and instead, an assumed solution is proposed. Naturally enough, it is impossible to deliver the correct solution with any of the above scenarios. Here, we look at how you discover the right problem and ensure that you deliver the correct ...