Chapter 6
Hunting for the Right Information, Part 1: The Process
In This Chapter
Asking the right people the right questions
Previewing elicitation approaches
Making sure your language helps rather than hinders
Organizing your information to make a plan
So the time has come to sit down with everyone involved in the project and figure out what each person’s problems are so you can eventually help solve them — well, some of them, anyway. (You can leave the rest to their therapists and mothers-in-law.) Easy, right? Not so fast.
Even though the project’s stakeholders may tell you otherwise, identifying a company’s problem and corresponding requirements isn’t as easy as just asking people what they think is wrong and how to correct it and then simply implementing their suggestions. After all, doctors don’t remove your gallbladder just because you tell them you think the gallbladder is causing your stomachache, so why should you put a solution in place for a business without doing your own thorough and specialized investigation? Even though you’re not performing brain surgery (or the ...
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