6

SOLUTION EVALUATION

6.1 Overview of this Section

Evaluation consists of business analysis activities performed to validate a full solution—or a segment of a solution—that is about to be or has already been implemented. Evaluation determines how well a solution meets the business needs expressed by stakeholders, including delivering value to the customer. Some evaluation activities result in a qualitative or coarsely quantitative assessment of a solution. Conducting surveys or focus groups and analyzing the results of exploratory testing of functionality are examples of qualitative or coarsely quantitative evaluation. Other evaluation activities involve more precise, quantitative, explicit measurements. Comparisons between expected and actual ...

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