LIST OF ABBREVIATIONS
| BA | business analyst |
| BAM | Business Activity Model |
| BATNA | Best Alternative to a Negotiated Agreement |
| BBS | Balanced Business Scorecard |
| BPE | Business Process Engineering |
| CASE | computer-aided software engineering |
| CATWOE | customer, actor, transformation, Weltanschauung or world view, owner and environment (analysis) |
| CBA | cost–benefit analysis |
| CRUD (matrix) | create, read, update and delete (matrix) |
| CSF | critical success factor |
| DCF | discounted cash flow |
| ERM | entity relationship model |
| HR | human resources |
| IRR | internal rate of return |
| IT | information technology |
| JAD | Joint Application Development (workshop – IBM) |
| KPI | key performance indicator |
| MoSCoW | must have, should have, could have, want to have but won’t ... |
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