GLOSSARY
Activity sampling An investigation technique carried out to determine the amount of time individuals spend on different aspects of their work. Activity sampling is a form of observation and involves the collection of data that may be used for statistical analysis.
Agile An approach to software development based upon the Agile Manifesto and using evolutionary development and incremental delivery approaches.
Actor A role that performs areas of work within a business system. Actors are modelled on swimlane diagrams and use case diagrams. Actors are usually user roles and show the individual or group of individuals responsible for carrying out the work or interacting with a system. An actor may also be an IT system or time.
APM The Association ...
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