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Business and Corporate Aviation Management, Second Edition, 2nd Edition

Name: Business and Corporate Aviation Management, Second Edition, 2nd Edition
Author: John Sheehan
ISBN: 9780071801911

by John Sheehan

April 2013

Intermediate to advanced

432 pages

15h 3m

English

McGraw-Hill

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Cover
About the Author
Business and Corporate Aviation Management, Second Edition
Copyright Page
Dedication
Contents
Foreword to the Second Edition
Foreword to the First Edition
Acknowledgments for the Second Edition
Acknowledgments for the First Edition

Introduction to the Second Edition
Introduction to the First Edition
Chapter 1. Setting the Scene
On-Demand Air TransportationOn-Demand Air Transportation DefinedPersonal AviationBusiness AviationThe BeginningsTravel Is Important for BusinessThe ReasonsHow Companies Use AircraftJustifying Business AviationBusiness Aviation: The Sign of a Well-Managed CompanySafetyAircraftAircraft CharacteristicsOn-Demand Aviation MethodsOwner/Employee-FlownIn-House Flight Department Using Owned/Leased AircraftManagement CompanyJoint OwnershipInterchangeTime ShareCharterFractional OwnershipChoosing the Best Method
Chapter 2. Determining the Need
Air Transportation NeedsWhy Individuals and Companies Use On-Demand Air TransportationDefining the RequirementAir Transportation AnalysisTravel HistoryThe FutureSolutionsChoosing the MethodWhat Users Want in On-Demand Air TransportationMethodsRunning the NumbersCost ComponentsEvaluating the Options
Chapter 3. Getting Started
First ThingsAircraft Use PolicyChargebacksIS-BAOOversightStaying InformedOwner/Employee-Flown OperationsPurpose of the Business AircraftLearning to FlyRole of the Owner/Employee-PilotAcquiring the AircraftAcquisition AssistanceInsuranceFlight RecordsStandardsThe Business of SafetyTrainingDuty TimeLimitationsMaintenanceAircraft CharterChecking the RecordChargesEvaluationFractional OwnershipInvestigating the ServiceManaging ItIn-House AircraftFinding the Right PeopleBasing the OperationAcquiring the AircraftManagement CompanyThe ContractPerformance Measures/ReportsJoint OwnershipOther Methods
Chapter 4. Running the Business
It Really Is a BusinessPlanningMission ControlThe PlansOrganizationSchedulingPersonnelPolicyProcedureScheduling SoftwareInternationalAdministrationAdministrative PracticeDeveloping PracticesTalking with the Folks DowntownOrganizational ConflictGet Them on Your SideMaking House CallsFinance and AccountingTaxesFinancial PlanningBudgetsBuilding the BudgetCapital BudgetsControlling/Tracking BudgetsBudget JustificationPersonnelHiringMotivationCommunicating ExpectationsPerformance EvaluationHuman ResourcesCareer DevelopmentLeadershipFlight Department PerformanceEfficiency versus EffectivenessRatiosTracking ItComparisonsPresenting the InformationInformation versus DataReportsFlight Department EvaluationSaving MoneyMarketing the Flight DepartmentWhy Sell?The Name of the GameMarketing versus SellingPolitical RealitiesCompany OperationsThe PlanThe ToolsThe PresentationThe SaleCustomer Relationship Management, the Other CRMCustomer as KingWho Are Your Passengers?Knowing Your PassengersThe DatabaseCultivating PassengersRelationshipsPreparing to Provide Good ServiceThe Small Flight DepartmentCommunicationsSupport StaffNetworkingThink BackupPlanning
Chapter 5. Flight Department Management
Management 101The BasicsPlanningExecutionFeedbackNo ShortcutsTheories of ManagementThe BeginningsBehavioral ApproachesModern TheoriesFuture TheoriesLearning ItManagement SkillsAcquiring SkillsThe Flight Department Manager as a Business ExecutiveWhat the Boss Should KnowBlack Art at the AirportTwo-Part ChallengeBasic EducationRegular UpdatesHow Much Is Enough?CommunicateGrowing the Next Generation—Succession PlanningInvesting in EmployeesFirst ThingsThe Road AheadChallengesThe PlanPossibilitiesFlight Departments in TroubleNormal OperationsWarning SignsBottom LineStaying ConnectedIt’s a BusinessReasons to Be ConnectedRelationshipsOpportunitiesGiving BackIs It Worth It?Lessons LearnedA Sense of MissionStandardsLeadershipRapport with the CompanyTeamwork
Chapter 6. Operations
OverviewOperations PerspectivesGetting OrganizedComplianceFlight Operations ManualBuilding ItExcuses, ExcusesChangesEvery Situation?Singing from the Same Hymn BookStandardsIS-BAO Sets the StandardEnter IS-BAOOperationsOperational ControlSetting LimitsFlight Crew SchedulingFlight Crew Duty Time LimitsHow Many Pilots?ChecklistsThe Tyranny of AutomationAircraft AirworthinessHelicopter OperationsChartering AircraftKnowing the RegulatorsTrainingInternational OperationsBeing PreparedAirportsInvolvementOrganizationSecurityAssessing and Preventing Security Threats
Chapter 7. Maintenance
Contract or In-House MaintenanceContract MaintenanceIn-House MaintenanceOrganizationSmall Flight DepartmentsLarger Flight DepartmentsPersonnelMaintenance OperationsAirworthiness DeterminationMaintenance PlanningMaintenance ControlDiscrepanciesMinimum Equipment ListMaintenance Away from Home BaseAircraft Maintenance Reference MaterialsParts Inventory and ControlDuty TimeQuality ControlMaintenance ManualAircraft HandlingSecurityEvaluating Maintenance PerformanceRecordkeepingRegulations to Comply WithComputerized Record Tracking SystemsTrainingMaintenance Resource ManagementPassenger HandlingSafetySafe Hangars for AllSolo TechniciansUpstairs, DownstairsKnow the RegulatorsSelling Maintenance
Chapter 8. Safety
Safety ProgramsOperational versus Safety TensionsWhat Is the Problem?Where Accidents HappenHangar SafetySafety CultureJust CultureManaging SafetySafety Management SystemsWhy an SMS?Implementing SMSPutting It TogetherBringing SMS Down to EarthThe Big PictureRisky BusinessBig PictureNarrowing the FocusMitigationChangesPerspectiveProcessSMS for the Long TermPassenger SafetyCreate ExpectationsPractice Makes PerfectThe Name of the GameFlight AttendantsEmergency Response PlanningThe PlanElements of the PlanImplement It
Chapter 9. Putting It All Together
Institutional Flight DepartmentsMost AdmiredProfit and LossWhat Business Are You In?Name of the GameFocusSafety, Service, ValueHard SellThe MissionDoing ItInternalizing ItThe Excellent Flight DepartmentWays and MeansAttainmentSafety, Service, ValueSafety First, Last, AlwaysService with a SmileGood Value Creates Job SecurityHierarchiesWhen in Doubt
Appendix A. Business Aviation Background
Appendix B. Air Transportation Requirements
Appendix C. Owner Flown Procedures
Appendix D. Budget Justification
Appendix E. Employee Jobs and Performance
Glossary
Index

Content preview from Business and Corporate Aviation Management, Second Edition, 2nd Edition

APPENDIX E

Employee Jobs and Performance

Flight Department Collateral Duty Job Descriptions

Safety. Responsible for ensuring that the flight department maintains a high level of safety consciousness and active safety program promotion. Advises management on safety issues.

• Helps formulate/reviews all operational procedures and policies to ensure safety is included in the process.

• Conducts a semiannual safety review of the entire department.

• Maintains the flight department hazard reporting system.

• Works with flight department management to ensure that safety-related training is accomplished.

• Provides or arranges for monthly safety training for pilots and technicians.

• Maintains a pilot and technician safety reading file.

• Conducts ...

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