Running the Business

It Really Is a Business

Too many flight departments view their activities as being principally aviation-related and not business- or service-related. It is all too easy to get caught up in the technical and, yes, the romantic aspects of flying to the exclusion of the more mundane yet practical aspects of running a business. Those depending on the flight department for services are more pragmatic about them and find it hard to understand the technical appeal of aviation as a subject unto itself.

Many flight departments are run like an executive taxi service or as the principal’s personal limousine. Unfortunately, they see their mission as a very narrowly defined activity that requires few of the traits of an actual ...

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