The essence of business and personal flight operations is to provide on-demand air transportation services to the principals or to a company and its guests. While this sounds simple, there are many operational considerations to be made to ensure safe, reliable, and timely service.

The key word is service. In reality, the flight department is a service provider, similar to human resources, information technology, and other groups that support the company’s or principal’s mission and goals.

Operations Perspectives

“An operator shall ensure that all employees know that they must comply with the laws, regulations, and procedures of those States in which operations are conducted.” So begins ICAO Annex 6, Part II, Operation ...

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