Business Cases That Get Results

Table of contents

1. Front Cover
2. Half-Title Page
3. BCS, THE CHARTERED INSTITUTE FOR IT
4. Title Page
5. Copyright Page
6. Contents
7. Author
8. Preface
9. 1. INTRODUCTION: WHAT IS A BUSINESS CASE?
   1. Key takeaways
10. 2. THE KEY QUESTIONS YOUR CASE NEEDS TO ANSWER
    1. What is the need that your business case addresses?
    2. What evidence do you have to demonstrate the need?
    3. What are you proposing to do to meet the need?
    4. What are the other options?
    5. How does your business case fit with the appropriate mission, strategy and values?
    6. What disbenefits are there?
    7. How will you know you’ve achieved what you set out to do?
    8. How long will it take to implement?
    9. What are the known unknowns?
    10. What do you need?
    11. What will the impact on the business be?
    12. Key takeaways
11. 3. THE IMPORTANCE OF IDENTIFYING EVERY STAKEHOLDER
    1. Stakeholder identification
    2. Winning over stakeholders
    3. Key takeaways
12. 4. HOW TO STRUCTURE YOUR BUSINESS CASE
    1. How to present your business case for a large project
    2. Things to consider when you write your business case
    3. Key takeaways
13. 5. BENEFITS AND OUTCOME ANALYSIS
    1. What benefits mean in a business case
    2. Making soft benefits harder
    3. Money, money, money
    4. Analysing outcomes
    5. Key takeaways
14. 6. THINKING ABOUT RISKS
    1. Political risks
    2. Economic risks
    3. Social risks
    4. Technological risks
    5. Legal risks
    6. Environmental risks
    7. How to present risks in a business case
    8. Key takeaways
15. 7. ROI: WHAT IT IS AND WHY YOU NEED TO SHOW IT
    1. ROI basics
    2. Expect the unexpected
    3. Other financial measures
    4. Key takeaways
16. 8. INTERNAL OPPOSITION: THE ENEMY IN THE RANKS
    1. Fear of change
    2. Force of habit
    3. Lack of knowledge
    4. Key takeaways
17. 9. MAKING YOUR CASE WITH A PRESENTATION
    1. The rule of three
    2. Three is the magic number
    3. Expect the unexpected
    4. Key takeaways
18. 10. THE IMPORTANCE OF EDITING
    1. Key questions to ask as you edit
    2. How to make your business case better during the editing process
    3. Peer review
    4. Key takeaways
19. 11. SUBMITTING YOUR BUSINESS CASE
    1. Who should you submit your case to?
    2. What should your business case include?
    3. How should you format your business case?
    4. When should you submit your business case?
    5. Key takeaways
20. 12. AFTERWORD
    1. References
    2. Index
21. Back Cover