“Words are just words, and without heart they have no meaning.”
Understand key issues about relationships that influence interpersonal communication.
Evaluate your own and other peoples' interpersonal communication.
Apply your knowledge and understanding of communication to everyday work interactions in order to help improve the effectiveness of communication at work.
Identify issues that may contribute to difficult encounters at work.
Respect the other person's individuality during interactions and communication.
Interpersonal communication involves building ...