Chapter 3
INTERPERSONAL COMMUNICATION
“Words are just words, and without heart they have no meaning.”
Chinese proverb1
After reading this chapter, you should be able to:
- Understand the complexity of interpersonal communication.
Understand key issues about relationships that influence interpersonal communication.
Evaluate your own and other peoples' interpersonal communication.
Apply your knowledge and understanding of communication to everyday work interactions in order to help improve the effectiveness of communication at work.
Identify issues that may contribute to difficult encounters at work.
Respect the other person's individuality during interactions and communication.
INTRODUCTION
Interpersonal communication involves building ...
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