Chapter 8


“Meetings are a symptom of a bad organization. The fewer the meetings, the better.”


Peter Drucker1

After completing this chapter, you should be able to:

  • Understand the preparations required for a meeting.
  • Describe the key attributes of a successful meeting.
  • Distinguish between the various types of meetings.
  • Know the various terminologies used during meetings.
  • Understand formal meeting procedures.
  • Create an agenda for a meeting and take down the minutes.
  • Deal with disruptions that might occur during a meeting.
  • Understand what negotiation is, and negotiate successfully.

In today's business culture, information flow is critical and organizations can ill afford to waste time revisiting ...

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