Chapter 12
BUSINESS LETTERS, MEMORANDUMS, AND E-MAILS
“Employ your time in improving yourself by other men's writings so that you shall come easily by what others have labored hard for.”
Socrates1
After completing this chapter, you should be able to:
- Understand the anatomy of business documents.
- Differentiate between the types of business correspondence.
- Enable effective writing of professional and clear business correspondence.
- Create documents that help achieve the objective of the organization.
INTRODUCTION
Even though most of us write fewer letters than before, letters still occupy a prominent place in professional life. They are permanent and have an enduring quality about them that is reassuring to others. Even if a verbal confirmation ...
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