Business Communication, Third Edition

Key Concept Excercises

SQ1 What listening skills will help you communicate better with others? (pages 32–38)

1. 1 Hearing accurately

   In each of the following situations, identify what you can do to improve the ability of listeners to hear accurately.

   1. One member of your team has a hearing impairment and often misses key things that are said at meetings. Suggest at least four things that you and the rest of the team can do to make it easier for your teammate to hear well. Suggest at least four things your hearing-impaired teammate can do to hear you better.

   2. At departmental meetings, your mind wanders when your boss is speaking because he has a monotonous tone of voice and rarely gets to the point. As a result, during the last two meetings you have ...