References

  1. Bradberry, T., Greaves, J., & Lencioni, P. (2009). Emotional Intelligence 2.0. San Diego, CA: TalentSmart. For the original definition of Emotional Intelligence, see Mayer, J., & Salovey, P. (1990). Emotional Intelligence. Imagination, Cognition, and Personality, 9, 185–211.

  2. Goleman, D. (2004, January). What makes a leader? ­Harvard Business Review. Retrieved from http://hbr.org/2004/01/what-makes-a-leader/ar/1

  3. Turkle, S. (2012, April 22). The flight from conversation. New York Times. Retrieved from http://www.nytimes.com/ 2012/04/22/opinion/sunday/the-flight-from-conversation .html?_r=1

  4. Janusik, L., & Wolvin, A. (2009). 24 hours in a day. International Journal of Listening, 23(2), 104–120.

  5. Emanuel, R., Adams, J., Baker, K., Daufin, ...

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