CASE SCENARIO Making the Best of Bad News
This case scenario will help you review the chapter material by applying it to a specific situation.
Henry Lai is having a bad week. On Monday, Henry got into a minor car accident on his way to his business communication class. It was his third accident of the year, and he was late for class. Today, he is almost late again. As Henry left his apartment, his neighbor stopped him in the hallway to ask if he read the landlord’s email announcing an increase in rent. Henry does not know how he’ll handle these extra expenses. On top of a rent increase, he may need to pay for a repair to his broken computer printer, which may not be covered by a manufacturer warranty. And he also needs to help pay for the anniversary ...
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