SQ1 What do you analyze when planning a business presentation?

Assume that you work for the human resources department of Rowland-Grey, a large company that owns six department store brands located throughout the United States. Your job is to study the work environment in individual stores and to recommend changes that will improve worker satisfaction and productivity. One day, your supervisor asks you to analyze the personnel problems in the company’s computer call centers, which handle both online orders and customer feedback. The manager of the Midwest call center has been complaining that his unit is experiencing high rates of sales staff ...

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