Skip to Main Content
Business Communication, Third Edition
book

Business Communication, Third Edition

by Barbara Shwom, Lisa Gueldenzoph Snyder
June 2015
Intermediate to advanced content levelIntermediate to advanced
480 pages
31h 52m
English
Pearson
Content preview from Business Communication, Third Edition

SQ4 How do you handle questions and answers?

During a presentation, a question-and-answer (Q&A) session offers many benefits:

  • Questions and answers increase audience engagement.

  • As a presenter, you are likely to learn something important from questions, especially how well your audience understands your points.

  • Questions also give you a chance to emphasize and expand important points.

  • An exchange with the audience helps build your credibility by demonstrating your expertise and openness.

  • Skillful replies help you diffuse criticism and objections.

Answering questions during a presentation is a form of impromptu speaking, speaking without advance knowledge of the topic or question. People often get nervous when required to speak ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Business Communication

Business Communication

Harvard Business School Press
Handbook of Business Communication

Handbook of Business Communication

Gerlinde Mautner, Franz Rainer

Publisher Resources

ISBN: 9780133863307