◾ In summary, routine and goodwill messages like those explained in this chapter are fundamental elements of business communication. They are the day-to-day messages you produce to get work done and to build and maintain healthy working relationships. To accomplish your goals with these messages, use the ACE process—Analyzing, Composing, Evaluating. The ACE process will help ensure that you target the message to your purpose and audience, make it easy to understand, and avoid errors that will undermine your professionalism.

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