The Ultimate Communication

Key Topics Covered in This Chapter

  • Understanding the other person
  • Seeing yourself (or your company) from the other person’s perspective
  • Creating dialogue

EVERYTHING you’ve read about business communication to this point has been about writing and making presentations or speeches. These two forms of communication are extremely important in the business world, and improving each will help you in your career. But the truth is that most workplace communication takes place between two people. Examples include a formal performance evaluation session between a manager and a subordinate, an informal meeting in which a boss tries to mentor a promising employee, a telephone conversation between a supplier and a ...

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