CHAPTER 5: TECHNOLOGY CONTINUITY
No one can argue the importance and significance of technology within organizations. When we say technology, we don’t only mean IT. We refer to all automation and processing functions within an organization. IT may form the biggest part of technology yet it is not the whole.
The role of technology within organizations has been continuously evolving from being a support function to the rest of the organization, to being an enabler to the business, to being a revenue-generating line of business by itself. Dependence on technology to achieve operational and strategic goals and targets in modern organizations has reached unprecedented levels and will continue to do so in the future.
As a result of this key dependence, ...