CHAPTER 9: PEOPLE AND BCM

Quite simply, people are the most important element in business continuity. By using the term people, the scope should not be restricted exclusively to the staff and employees of the organization. There are other stakeholders whom the organization is required, by law and ethics, to protect and produce proper plans for.

BCM programs should be focused around people. First, they are the critical success factor for the BCM plans and they can also be the most vulnerable and prone to impacts and events during disasters. Fatalities, injuries, traumas, fear, demoralization, income loss, etc. are all examples of serious effects that can affect the people relevant to the organization, whether they are employees, families of employees, ...

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