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Business Data Communications and Networking by Alan Dennis, Jerry FitzGerald

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Chapter 13. NETWORK MANAGEMENT

NETWORK MANAGEMENT

NETWORK MANAGERS perform two key tasks: (1) designing new networks and network upgrades and (2) managing the day-to-day operation of existing networks. This chapter examines day-to-day network management, discussing the things that must be done to ensure that the network functions properly. We discuss the network management organization and the basic functions that a network manager must perform to operate a successful network.

OBJECTIVES

  • Understand what is required to manage the day-to-day operation of networks

  • Be familiar with the network management organization

  • Understand configuration management

  • Understand performance and fault management

  • Be familiar with end user support

  • Be familiar with cost management

CHAPTER OUTLINE

INTRODUCTION

ORGANIZING THE NETWORK MANAGEMENT FUNCTION

  • The Shift to LANs and the Internet

  • Integrating LANs, WANs, and the Internet

  • Integrating Voice and Data Communications

CONFIGURATION MANAGEMENT

  • Configuring the Network and Client

  • Computers Documenting the Configuration

PERFORMANCE AND FAULT MANAGEMENT

  • Network Monitoring

  • Failure Control Function

  • Performance and Failure Statistics

  • Improving Performance

END USER SUPPORT

  • Resolving Problems

  • Providing End User Training

COST MANAGEMENT

  • Sources of Costs

  • Reducing Costs

IMPLICATIONS FOR MANAGEMENT

SUMMARY

INTRODUCTION

Network management is the process of operating, monitoring, and controlling the network to ensure ...

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